Unlike traditional call-center and compliance-based call recording solutions, Talkument brings the power to securely store, organize, comment upon and share telephone-based business conversations to the individual businessperson. Talkument turns a business call into a secure yet sharable “document” that can be annotated with a user’s notes or keywords that can all be used to dynamically search for or share voice documents.

The Talkument voice documentation appliance from OAISYS gives businesses control over risks, processes, customer satisfaction and operational costs. Talkument users enjoy the familiarity of an Outlook© style interface to store and organize digital recordings of important business telephone conversations for use in collaborating as well as recalling critical information.

OAISYS' dedicated installation support with training means Talkument can be protecting a business in less than one day. Talkument is a communications appliance built with .NET click-once technology to eliminate conflicts with a company's data infrastructure and enable rapid deployment with secure central management. The great price point means Talkument pays for itself right away.

Talkument extends tremendous flexibility and power to individuals using its innovative portable voice document (PVD) technology. The system automatically organizes calls based on personal preferences or on demand as calls are in progress. While calls are captured in their entirety, individuals can only access discrete segments based on security permissions. Individuals highlight key segments and add their notes as they select the voice documents they need to share with others.

Sharing occurs securely as recipients can view, listen to and comment upon voice documents but never download or store them. Users can share just selections of a recording if the rest should remain private.

Tracer, the professional interaction management software from OAISYS, empowers businesses to unlock the full potential of their business communications. Tracer records calls between businesses and customers, and optionally, related desktop activity through screen recordings. Contact centers utilize these recordings to manage their agents, company processes, quality of service and customer expectations.

Call recording technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, health care, manufacturing and distribution. Any business that regularly communicates with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions using call recording. Using Tracer, our call center recording and quality assurance solution, call recordings become a vital part of developing effective compliance, process and risk management programs. Tracer ensures phone-based interactions are readily available for handling disputes and verifying transactions.

Tracer provides robust call recording capabilities and quality assurance functionality, including:

• Patent-pending OAISYS Portable Voice Document (PVD) technology, providing a secure means of reviewing, sharing and adding notes to call recordings
• Intuitive user interface with call visualization feature, simplifying call recording review and auditing
• Effortless organization and search capabilities, allowing the targeted call recording to be retrieved within seconds
• Integrated live call monitoring, allowing real-time agent coaching and personnel development
• Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
• Optional desktop video recording capabilities, enabling a more complete picture of agent activity
• The Tracer call center management solution integrates with leading business communications systems, and is easily deployed via one of our flexible, cost-effective call recording platforms. Additionally, businesses choosing Tracer for their call recording needs also receive our award-winning Talkument™ voice documentation and collaboration software, which enables knowledge workers to search, playback, annotate and and share their phone-based interactions.