Mitel Unified Communicator Express

Mitel Unified Communicator® (UC) Express (formerly Mitel 5300 Integrated Office Companion Enhanced) is a lightweight, serverless unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration.

Product Key Features

• Simple to Use: UC Express provides an innovative telephony toolbar GUI that allows users to manage the functionality of their Mitel IP Phone (5312, 5324, 5330 and 5340) with speed and ease – directly from the Microsoft Windows® taskbar on their PC desktop. With features such as click-to-dial, caller line ID pop-up, click-to-dial calling and single-click conference/transfer, UC Express simplifies routine communications and helps users maximize their operational efficiency.
• Easy to Deploy: Designed for easy configuration and installation, UC Express provides IT personnel with a number of implementation options – from simple end-user downloads to larger-scale pull or pushed-based mass deployment.
• Enhanced Integration and Increased Productivity: UC Express provides out-of-the-box integration with Microsoft Outlook®, including search-and-dial Outlook contacts from the telephony toolbar, auto open a contact record based on incoming caller line ID, and creating a new Outlook task from an incoming call. UC Express allows users to access, search and dial corporate contacts from Microsoft Active Directory®. Additionally, users can perform a Windows Desktop Search to locate documents, e-mails, and corresponding records based on the incoming caller ID – either automatically or at the click of a button.
• Low Cost of Ownership: Lack of an applications server simplifies implementation and maintenance, while reducing the overall solution cost. With UC Express, users can leverage the built-in applications interface of their Mitel IP phones to interoperate with productivity tools such as Outlook.